Service & Support
Methods of payment accepted in the official TSG 1899 Hoffenheim online shop are:
In order to use the PayPal method, it is mandatory to have a own PayPal-account.
When you choose PayPal as your method of payment you will be directed to the PayPal website. You can confirm the payment once you entered your username and password. The billing amount will be charged from your PalPal-account after you received the confirmation email.
IMPORTANT: PayPal is not available for costumers outside the EU.
In order to use your credit card as payment method, it is essential to have a Mastercard or VISA card.
If you choose to pay by credit card, you need to insert your credit card details. Therefore you need the credit card number, the check digit and the period of validity.
To make your credit card payment as safe as possible, we use the safety standard "3D Secure". By pressing "check & order", you will be forwarded to the entry page of your bank to confirm the payment with a password which is also provided by your bank.
After finishing this process, you only have to confirm your purchase on the summary page of the achtzehn99 online shop.
The invoice amount will be charged from your credit card after the shipping of the goods. Please consider that there will be a credit card authorization of the invoice amount between the ordering confirmation and the shipment of the goods.
For the payment method Sofortüberweisung, you need an online banking account. Almost all national banks enable an appropriate access. Check the website https://www.sofort.com/clean/banksearch/de to see if your bank is involved.
After you chose Sofortüberweisung as your payment method, you will be forwared to the website of Sofort GmbH at the end of your ordering process (after confirming the button "chargeable order now"). You need to insert your bank details step by step. Afterwards you insert your usual entrance data for the online banking in a secured payment form. the TAN generator will now allow you to transact the transfer.
Cash on delivery:
When you choose to pay cash on delivery, you can complete the order without further information. The invoice amount has to be paid cash to the supplier when receiving the delivered goods. The supplier cannot accept debit- or credit card for the payment.
IMPORTANT: An additional service fee of 5 € will be charged for a cash on delivery payment to the commodity price and the transportation costs (3,35 €). In addition, you have to pay a handling fee of 2 € from DHL, which does not appear on our bill because of tax reasons.
IMPORTANT: Cash on delivery is only available for national orders. An express delivery is not possible with this method.
Yes, as long as both addresses belong to the same country. Just enter a seperate delivery- and billing address during the purchase process.
Our customer service is available Monday through Friday from 10 am to 6pm.