Service & Support
From saturday the 14th of september 2019 your online transaction are even more secure! The reason? The new EU Payment Service Directive, the PSD2 enters in force. All Banks are getting ready for the transition to the PSD2. We will keep up to date with the changes in order to adapt to them immediately. We have for you an over view on how it will continue after the 14th of September 2019.
If you pay by credit card online in the TSG-Fanshop, we advise you to ask your bank whether your credit card is registered / unlocked for so-called "two-factor authentication". If so, nothing changes for you. If not, your bank must help you with the transition to the "two-factor authentication".
In the meantime, you can conveniently use one of our other payment methods. If you notice after the 14th September 2019 that your credit card payment is not being confirmed or not going through, you still can proceed by choosing "Sofortüberweisung", Billpay or PayPal as the payment method.
Methods of payment accepted in the official TSG 1899 Hoffenheim online shop are:
In order to use the PayPal method, it is mandatory to have a own PayPal-account.
When you choose PayPal as your method of payment you will be directed to the PayPal website. You can confirm the payment once you entered your username and password. The billing amount will be charged from your PalPal-account after you received the confirmation email.
IMPORTANT: PayPal is not available for costumers outside the EU.
In order to use your credit card as payment method, it is essential to have a Mastercard or VISA card.
If you choose to pay by credit card, you need to insert your credit card details. Therefore you need the credit card number, the check digit and the period of validity.
To make your credit card payment as safe as possible, we use the safety standard "3D Secure". By pressing "check & order", you will be forwarded to the entry page of your bank to confirm the payment with a password which is also provided by your bank.
After finishing this process, you only have to confirm your purchase on the summary page of the achtzehn99 online shop.
The invoice amount will be charged from your credit card after the shipping of the goods. Please consider that there will be a credit card authorization of the invoice amount between the ordering confirmation and the shipment of the goods.
For the payment method Sofortüberweisung, you need an online banking account. Almost all national banks enable an appropriate access. Check the website https://www.sofort.com/clean/banksearch/de to see if your bank is involved.
After you chose Sofortüberweisung as your payment method, you will be forwared to the website of Sofort GmbH at the end of your ordering process (after confirming the button "chargeable order now"). You need to insert your bank details step by step. Afterwards you insert your usual entrance data for the online banking in a secured payment form. the TAN generator will now allow you to transact the transfer.
Purchase on account:
The bill is to be payed within 20 days counted by the date of order to our payment partner BillPay GmbH .
The payment method purchase on account is not available for all articles and all customers. It requires a successful credit check operated by our partner BillPay GmbH.
If the customer is offered the payment method purchase on account after a successful credit check, the transaction will be executed together with BillPay GmbH and to who we also assign our receivables.
Yes, as long as both addresses belong to the same country. Just enter a seperate delivery- and billing address during the purchase process.
Our customer service is available Monday through Friday from 10 am to 6pm.